Popcorn Replay Session Recordings FAQ

Where do I find my password?
To avoid videos from leaking, we pre-generate a password to access your videos on unrecognized devices. You can find the password inside the settings ta...
Sun, 10 Jan, 2021 at 1:31 AM
Why do I see 0 - 5 second sessions?
A few options here: 1) Bounce Your customer bounced off the page - he visited for a very brief time and left. This is highly common, you can compare i...
Sun, 16 Aug, 2020 at 11:34 AM
Why I see grey squares?
Usually, that means you are trying to view an app or a custom element. Some elements are wrapped inside iFrames which means we do not have access to the...
Mon, 28 Sep, 2020 at 4:54 PM
Why there's a 500 recordings limit?
Technically, there isn't. You might want to delete old recordings and turn on the app again. We want to make sure we can keep offering this servic...
Sun, 12 Jul, 2020 at 2:05 PM
How to start recording sessions in your store
1. Install the app 2. Click "Record Visitors" You're all set! To test the app right away - visit your store now and navigate between ...
Sun, 12 Jul, 2020 at 2:09 PM
Open source licenses
Attribution to open source libraries we use: * rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's...
Wed, 15 Jul, 2020 at 3:10 PM
Why am I seeing the wrong location?
Well, location is based on ip. You might be in location A but the server you are connected through is in location B. Servers can be located miles aw...
Sun, 16 Aug, 2020 at 5:21 PM
Will this app record checkout pages?
Absolutely not. That's technically not possible. Shopify blocks all scripts from running inside checkout pages. Including ours. You can rest ...
Mon, 5 Oct, 2020 at 9:43 PM
Why doesn't it record all my visitors?
A few options here: 1) Bounce Your customer bounced off the page - he visited for a very brief time and left. This is highly common, you can compare it to ...
Sat, 16 Jan, 2021 at 9:39 AM
How to delete recordings?
Open the app on your desktop device. Next to each session, you'll find a checkbox. Mark at least 1 checkbox and you'll see a bottom banner...
Fri, 25 Jun, 2021 at 10:29 PM