Replay Bear Session Recordings FAQ

Why do I see 0 - 5 second sessions?
A few options here: 1) Bounce Your customer bounced off the page - he visited for a very brief time and left. This is highly common, you can compare i...
Sun, 16 Aug, 2020 at 11:34 AM
Why I see grey squares?
Usually, that means you are trying to view an app or a custom element. Some elements are wrapped inside iFrames which means we do not have access to the...
Mon, 28 Sep, 2020 at 4:54 PM
Why there's a 500 recordings limit?
Technically, there isn't. You might want to delete old recordings and turn on the app again. We want to make sure we can keep offering this servic...
Sun, 12 Jul, 2020 at 2:05 PM
How to start recording sessions in your store
1. Install the app 2. Click "Record Visitors" You're all set! To test the app right away - visit your store now and navigate between ...
Sun, 12 Jul, 2020 at 2:09 PM
Open source licenses
Attribution to open source libraries we use: * rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's...
Wed, 15 Jul, 2020 at 3:10 PM
How to see recordings on your mobile device?
Our layout is not optimized for mobile, but there's a workaround. 1) Open Chrome. 2) Switch to Desktop mode. 3) Login to Shopify. 4) Head over t...
Sun, 16 Aug, 2020 at 1:02 PM
Why am I seeing the wrong location?
Well, location is based on ip. You might be in location A but the server you are connected through is in location B. Servers can be located miles aw...
Sun, 16 Aug, 2020 at 5:21 PM
Why is this free?
Conversion Bear offers 10 apps. Some apps are free, some are paid. We hope you enjoy this free app - you could try one of our paid solutions down the r...
Wed, 30 Sep, 2020 at 6:31 PM
Will this app record checkout pages?
Absolutely not. That's technically not possible. Shopify blocks all scripts from running inside checkout pages. Including ours. You can rest ...
Mon, 5 Oct, 2020 at 9:43 PM