Popcorn Replay Session Recordings FAQ

How to delete recordings?
Open the app on your desktop device. Next to each session, you'll find a checkbox. Mark at least 1 checkbox and you'll see a bottom banner...
Fri, 25 Jun, 2021 at 10:29 PM
Why do I see 0 - 5 second sessions?
A few options here: 1) Bounce Your customer bounced off the page - he visited for a very brief time and left. This is highly common, you can compare i...
Sun, 16 Aug, 2020 at 11:34 AM
Why there's a recordings limit?
Technically, there isn't. You might want to delete old recordings and turn on the app again. We want to make sure we can keep offering this ser...
Sat, 6 Nov, 2021 at 4:46 PM
Why do I see grey squares?
Usually, that means you are trying to view an app or a custom element. Some elements are wrapped inside iFrames which means we do not have access to the...
Sat, 6 Nov, 2021 at 4:45 PM
Why doesn't the app record all my visitors?
A few options here: 1) Bounce Your customer bounced off the page - he visited for a very brief time and left. This is highly common, you can compare it to ...
Sat, 6 Nov, 2021 at 4:47 PM
Where do I find my password?
To avoid videos from leaking, we pre-generate a password to access your videos on unrecognized devices. You can find the password inside the settings ta...
Sun, 10 Jan, 2021 at 1:31 AM
Why am I seeing the wrong location?
Well, location is based on ip. You might be in location A but the server you are connected through is in location B. Servers can be located miles aw...
Sun, 16 Aug, 2020 at 5:21 PM
Will this app record checkout pages?
Absolutely not. That's technically not possible. Shopify blocks all scripts from running inside checkout pages. Including ours. You can rest ...
Mon, 5 Oct, 2020 at 9:43 PM
How to start recording sessions in your store
1. Install the app 2. Click "Record Visitors" You're all set! To test the app right away - visit your store now and navigate between ...
Sun, 12 Jul, 2020 at 2:09 PM
Open source licenses
Attribution to open source libraries we use: * rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's...
Wed, 15 Jul, 2020 at 3:10 PM