SMS Bear FAQs

SMS Bear FAQs

Why do you support US, CA and IL only?
Simply put: Each state and country has its own regulation as it comes to SMS marketing. We have taken all necessary steps to ensure the app is complian...
Wed, 11 Nov, 2020 at 1:28 PM
How to test the app?
Follow these steps to test the app in your store: 1) Make sure you have marked the compliance step as complete. 2) You have at least 1 acti...
Mon, 21 Dec, 2020 at 4:32 PM
Why should I comply with TCPA and CTIA regulations?
In short, the TCPA requires that businesses and organizations must receive PRIOR written consent from individuals before sending SMS/text messages to them. ...
Fri, 2 Oct, 2020 at 2:36 PM
SMS Bear Terms of Service
Our Terms of Service document is updated from time to time. You can access it by following this link: www.conversionbear.com/sms-bear/sms-bear-terms...
Thu, 1 Oct, 2020 at 8:40 PM
How to test the your automation
2 options here: Option 1 - app simulation 1. Open the "automations" tab 2. Click on "Edit" 3. At the bottom, you'll no...
Sun, 4 Oct, 2020 at 5:26 PM
How do customers opt out?
Customers can opt out of your SMS subscription by replaying one of these stop words: STOP QUIT CANCEL UNSUBSCRIBE END We accept all combinations...
Sun, 4 Oct, 2020 at 5:29 PM
Recommended compliance setup
In order to comply with the TCPA and CTIA regulations and send text marketing messages to customers, there are certain best practices you should follow belo...
Sun, 4 Oct, 2020 at 6:04 PM
Which numbers are we using to send messages?
We use Long Virtual Numbers to send sms messages. A Virtual Long Number (VLN) is a typical mobile number provided by mobile operators, consisting of 12 ...
Sun, 4 Oct, 2020 at 8:38 PM
Why is there a 120 minutes delay limit?
Disturbing customers in sensitive hours might lead to the opposite result, and even spam claims. We added this limit to avoid a situation where customer...
Sun, 4 Oct, 2020 at 8:40 PM
How are discounts applied?
When you set a discount rate through the app - we automatically create a discount code in the background. You do not need to manage codes and customers ...
Sun, 4 Oct, 2020 at 7:22 PM