SMS Bear FAQs (PRIVATE)

SMS Bear FAQs

Why do you support US and CA only?
Simply put: Each state and country has its own regulation as it comes to SMS marketing. We have taken all necessary steps to ensure the app is complian...
Fri, 2 Oct, 2020 at 2:37 PM
Why should I comply with TCPA and CTIA regulations?
In short, the TCPA requires that businesses and organizations must receive PRIOR written consent from individuals before sending SMS/text messages to them. ...
Fri, 2 Oct, 2020 at 2:36 PM
SMS Bear Terms of Service
Our Terms of Service document is updated from time to time. You can access it by following this link: www.conversionbear.com/sms-bear/sms-bear-terms...
Thu, 1 Oct, 2020 at 8:40 PM
How to test the your automation
2 options here: Option 1 - app simulation 1. Open the "automations" tab 2. Click on "Edit" 3. At the bottom, you'll no...
Sun, 4 Oct, 2020 at 5:26 PM
How do customers opt out?
Customers can opt out of your SMS subscription by replaying one of these stop words: STOP QUIT CANCEL UNSUBSCRIBE END We accept all combinations...
Sun, 4 Oct, 2020 at 5:29 PM
Recommended compliance setup
In order to comply with the TCPA and CTIA regulations and send text marketing messages to customers, there are certain best practices you should follow belo...
Sun, 4 Oct, 2020 at 6:04 PM
Which numbers are we using to send messages?
We use Long Virtual Numbers to send sms messages. A Virtual Long Number (VLN) is a typical mobile number provided by mobile operators, consisting of 12 ...
Sun, 4 Oct, 2020 at 8:38 PM
Why is there a 120 minutes delay limit?
Disturbing customers in sensitive hours might lead to the opposite result, and even spam claims. We added this limit to avoid a situation where customer...
Sun, 4 Oct, 2020 at 8:40 PM
How are discounts applied?
When you set a discount rate through the app - we automatically create a discount code in the background. You do not need to manage codes and customers ...
Sun, 4 Oct, 2020 at 7:22 PM