Honeycomb Upsell FAQs

When does the app show?
If you selected product page: It shows after customers click ADD TO CART. Not showing? check this guide: https://conversionbear.freshdesk.c...
Thu, 4 Nov, 2021 at 9:40 PM
Cart page funnels do not show
Follow these steps to troubleshoot your Cart page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - here&...
Tue, 21 Dec, 2021 at 2:22 PM
Product page funnels do not show
Follow these steps to troubleshoot your Product page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - he...
Sat, 6 Nov, 2021 at 5:18 PM
Enabling post purchase funnels
In order to use post purchase funnels, you will need to enable Honeycomb through your settings panel. Follow these steps: 1) Open your Shopify Admin...
Wed, 22 Sep, 2021 at 12:16 PM
Post purchase offers limitations
Post purchase offers video example: https://www.youtube.com/watch?v=zOdOW8wKHuI Post purchase have some limitations applied by Shopify that you should b...
Fri, 10 Dec, 2021 at 5:18 PM
Post purchase offers - orders on Hold
Read more about this here: https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own?shpxid=30b5f674-A593-45D0-862F-C1DD4CA3...
Wed, 12 Jan, 2022 at 9:01 PM
Post purchase offers - failed and incomplete payments
A payment for post purchase offers can fail in some cases (for example: insufficient funds, CC errors, etc). If customers accept an offer but runs into ...
Wed, 17 Nov, 2021 at 11:06 PM
What are draft orders?
(!) Please note: you should only consider orders that appear in your orders tab as complete upsell purchases. Draft orders are our way to apply...
Wed, 4 Aug, 2021 at 9:08 AM
Checkout page is missing a discount box / how to enable discount stacking
Please note: Honeycomb supports stacking manual discount codes prior to checkout. Problem: When the checkout is opened from the upsell app, custome...
Mon, 21 Feb, 2022 at 10:40 AM
Recharge subscriptions integration guide
Please note: Honeycomb does not support Recharge's Shopify checkout integration. That is, if you're using the regular Shopify checkout page ...
Sat, 4 Dec, 2021 at 9:02 AM