Honeycomb Upsell FAQs

When does the app show?
Depends on your selection. If you selected cart page: It shows after customers click CONTINUE TO CHECKOUT in your cart page or cart drawer. If y...
Mon, 13 Jul, 2020 at 1:38 PM
Cart page funnel does not show
Follow these steps to troubleshoot your Cart page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - here&...
Fri, 9 Jul, 2021 at 7:50 PM
Product page funnel does not show
Follow these steps to troubleshoot your Product page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - he...
Tue, 29 Jun, 2021 at 10:13 AM
What are draft orders?
( ! ) you should only consider orders that appear in your orders tab as complete upsell purchases. Draft orders are our way to apply automatic discounts...
Mon, 9 Nov, 2020 at 9:31 AM
Checkout page is missing a discount box
You're right - when the checkout is opened from the upsell app, customers can not add additional discount codes. It's similar to trying to use...
Fri, 28 May, 2021 at 7:00 PM
How to open Honeycomb on any webpage
1. Open "Funnels" tab. 2. Hover above the funnel you want to trigger. 3. Copy the ID. Option 1: Triggering the funnel on any pag...
Fri, 28 Aug, 2020 at 1:05 PM
Preview doesn't show
(!) Please make sure that for both offers and triggers: 1. The products you used in the upsell offers are currently in your products catalog 2. The pr...
Mon, 19 Jul, 2021 at 11:31 AM
How to create an upsell funnel
(!) For a detailed video guide, see this video 1. Open the Funnels tab and click on New Funnel. 2. Enter a funnel name or use the auto-gener...
Mon, 2 Nov, 2020 at 10:24 AM
How to design Honeycomb to match your site visual language
1. Open the "Design" tab to edit everything design related int he app. 2. Choose a pre-made template to start with by clicking on one of ...
Mon, 20 Apr, 2020 at 10:27 AM
How do we calculate views?
A funnel view is calculated as  a unique view  of a unique funnel. The monthly quota is based on the sum of all funnel views.  Here are a coupl...
Sun, 25 Apr, 2021 at 11:06 AM