Honeycomb Upsell FAQs

When does the app show?
If you selected product page: It shows after customers click ADD TO CART. Not showing? check this guide: https://conversionbear.freshdesk.c...
Sun, 26 Sep, 2021 at 3:06 PM
Cart page funnel does not show
Follow these steps to troubleshoot your Cart page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - here&...
Mon, 18 Oct, 2021 at 5:26 PM
Product page funnel does not show
Follow these steps to troubleshoot your Product page funnel: 1) Click on "preview" in your funnels list Does the funnel show? If not - he...
Tue, 29 Jun, 2021 at 10:13 AM
Enabling post purchase funnels
In order to use post purchase funnels, you will need to enable Honeycomb through your settings panel. Follow these steps: 1) Open your Shopify Admin...
Wed, 22 Sep, 2021 at 12:16 PM
Post purchase offers limitations
Post purchase have some limitations applied by Shopify that you should be aware of: Post-purchase upsell offers will only be shown to customers who pay ...
Mon, 4 Oct, 2021 at 3:14 PM
What are draft orders?
(!) Please note: you should only consider orders that appear in your orders tab as complete upsell purchases. Draft orders are our way to apply...
Wed, 4 Aug, 2021 at 9:08 AM
Checkout page is missing a discount box
You're right - when the checkout is opened from the upsell app, customers can not add additional discount codes. It's similar to trying to use...
Fri, 28 May, 2021 at 7:00 PM
ReCharge integration guide
We're happy to announce an integration with ReCharge. Here's how to integrate ReCharge with Honeycomb: Step 1: Enable ReCharge ...
Fri, 24 Sep, 2021 at 10:33 AM
How do we calculate views?
A funnel view is calculated as  a unique view  of a unique funnel. The monthly quota is based on the sum of all funnel views.  Here are a coupl...
Thu, 7 Oct, 2021 at 1:40 PM
Shopify Plus - adding upsell in checkout
Step 1 - Enable checkout page funnels In order for Honeycomb to work inside your checkout page, you must have the checkout.liquid template file a...
Sun, 8 Aug, 2021 at 3:15 PM